When and where will I be picked up?
Pick-ups start approximately one hour before the tour begins. Your specific pick-up time will be confirmed at the time of booking. If you’re staying in a central city location, we will pick you up from there. Otherwise, we will designate a pick-up location when you book.
What should I do if I’m running late?
If you think you might be late or have trouble finding us, please call us at (+64) 27 535 0008 (International) or 027 535 0008.
What happens if I have to cancel the tour?
If you need to cancel, we can convert your tickets into gift certificates for future use. For refunds, please refer to our Terms and Conditions page under refunds.
What if I don’t like craft beer?
Many guests join the tour with beer-loving companions and still have a great time. The food is delicious, and you’ll learn interesting facts about beer brewing. Plus, we can sneak you a glass of wine or soda if needed!
Can I go on the tour if I am under 18?
Unfortunately, no. You must be 18 or older to join the tour. To enter licensed premises or purchase alcohol, you may be asked for a current passport, New Zealand driver’s license, +18 card, or Kiwi Access card.
What if I need to leave the tour early?
No problem. Many guests stay at our last venue, Garage Project, which is a short Uber ride or about a 15-minute walk from Wellington’s city center.
Should I eat lunch before the tour?
Snacks and a substantial lunch are included in the tour, so no need to eat beforehand.
Are there vegetarian or allergy-friendly food options?
Yes, our set lunch menu caters to most dietary requirements.
If the tour is sold out, do you have a waitlist?
Please call or text us, and we can let you know if an opening is anticipated. Our tours run Wednesday to Sunday, so we may be able to reschedule.
When will the tour end?
All tours typically end by 4 PM. Occasionally, tours may run a bit longer due to traffic. For cruise ship passengers, we ensure you return to your ship on time.
Will we be brought back to our hotel?
Yes, if you’re staying in a central city location, we’ll drop you back at your hotel after the tour.
I have a large group. How many can go on the tour?
Our vehicle accommodates up to 9 passengers. Tours fill up quickly, so we recommend booking early for large groups. If your group is larger, contact us to see if we can arrange something special for you.
Can I drink on the bus?
Alcohol is not allowed on the bus. Drive times are short, so you won’t have to wait long before your next brew!